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fix: Only calculate first_respone_time if SLA is set (#27789)
Co-authored-by: Afshan <33727827+AfshanKhan@users.noreply.github.com>
develop
Ganga Manoj
3 years ago
committed by
GitHub
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1 changed files with
1 additions and
1 deletions
-
erpnext/support/doctype/issue/issue.py
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@ -228,7 +228,7 @@ def get_time_in_timedelta(time): |
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def set_first_response_time(communication, method): |
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if communication.get('reference_doctype') == "Issue": |
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issue = get_parent_doc(communication) |
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if is_first_response(issue): |
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if is_first_response(issue) and issue.service_level_agreement: |
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first_response_time = calculate_first_response_time(issue, get_datetime(issue.first_responded_on)) |
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issue.db_set("first_response_time", first_response_time) |
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