Saqib
3 years ago
committed by
GitHub
No known key found for this signature in database
GPG Key ID: 4AEE18F83AFDEB23
2 changed files with
2 additions and
4 deletions
-
erpnext/support/doctype/issue/test_issue.py
-
erpnext/support/doctype/service_level_agreement/service_level_agreement.py
|
|
|
@ -98,6 +98,7 @@ class TestIssue(TestSetUp): |
|
|
|
issue.save() |
|
|
|
|
|
|
|
self.assertEqual(issue.on_hold_since, frappe.flags.current_time) |
|
|
|
self.assertFalse(issue.resolution_by) |
|
|
|
|
|
|
|
creation = get_datetime("2020-03-04 5:00") |
|
|
|
frappe.flags.current_time = get_datetime("2020-03-04 5:00") |
|
|
|
|
|
|
|
@ -476,7 +476,7 @@ def update_response_and_resolution_metrics(doc, apply_sla_for_resolution): |
|
|
|
priority = get_response_and_resolution_duration(doc) |
|
|
|
start_date_time = get_datetime(doc.get("service_level_agreement_creation") or doc.creation) |
|
|
|
set_response_by(doc, start_date_time, priority) |
|
|
|
if apply_sla_for_resolution: |
|
|
|
if apply_sla_for_resolution and not doc.get('on_hold_since'): # resolution_by is reset if on hold |
|
|
|
set_resolution_by(doc, start_date_time, priority) |
|
|
|
|
|
|
|
|
|
|
|
@ -624,9 +624,6 @@ def reset_resolution_metrics(doc): |
|
|
|
if doc.meta.has_field("user_resolution_time"): |
|
|
|
doc.user_resolution_time = None |
|
|
|
|
|
|
|
if doc.meta.has_field("agreement_status"): |
|
|
|
doc.agreement_status = "First Response Due" |
|
|
|
|
|
|
|
|
|
|
|
# called via hooks on communication update |
|
|
|
def on_communication_update(doc, status): |
|
|
|
|
